RETURNS - QUICK REFERENCE

Returns & Refunds – Quick Reference Table
Policy Area New Zealand Orders Australian Orders
Eligibility – Non-Faulty Items Football boots & other products may be returned if unused, in original condition, with tags/labels attached, and within 10 days of purchase. Items may be returned for exchange or store credit only if unused, in original condition, with tags/labels attached, and within a reasonable time after delivery.
Refunds – Non-Faulty Items Refunds only on full-price football boots (not on sale). No refunds on other products. No refunds for wrong size or change of mind.
Exchanges – Football Boots First exchange shipped to you free of charge (for both full-price & sale boots). All other exchanges incur shipping fees. Customer pays shipping both ways for all exchanges.
Exchanges – Other Products Customer pays shipping both ways. Customer pays shipping both ways.
Store Credit Available for football boots that meet return criteria. Available for items that meet return criteria.
Condition Requirements Unused, original packaging, no wear marks, no marks/scent, tags attached. Unused, original packaging, no wear marks, no marks/scent, tags attached.
Return Shipping Costs – Non-Faulty Items Customer pays return shipping to us. First football boot exchange return is shipped to you free. Customer pays shipping both ways.
Faulty/Defective Items Item inspected by Soccer United Football Supplies; determination made with support of manufacturer. If confirmed defective, may be repaired, replaced, or refunded. Item inspected by Soccer United Football Supplies; determination made with support of manufacturer. If confirmed defective, purchase price & return shipping refunded.
Repairs Handled by the supplier; if not repairable, replacement or refund offered. Handled by the supplier; if not repairable, replacement or refund offered.
Goods Damaged in Transit Keep all packaging & contents, contact us immediately. Keep all packaging & contents, contact us immediately.
Consumer Guarantees Act Applies to purchases for personal/domestic use within New Zealand. Not applicable for commercial use. Does not apply. Australian consumer protection laws do not apply to purchases from Soccer United Football Supplies.